Since 1994, RENFROE® has supported response efforts for every major declared disaster in the United States, including over 30 hurricanes, thousands of severe storm events, wildfires, and man-made incidents. Our scalable workforce and proprietary technology enable rapid deployment and high-quality service delivery across diverse operational environments.
RENFROE® has provided support for every major catastrophe in the United States since 1994, including over 30 major hurricanes, thousands of convective storm events, dozens of wildfires, and numerous man-made disasters.
We provide Preliminary Damage Assessments (PDA), Substantial Damage Estimates, NFIP-certified flood evaluations, and Individuals and Households Program (IHP) housing inspections for both residential and commercial properties.
Performance Snapshot:
In response to Hurricanes Harvey and Irma, RENFROE trained and deployed over 1,200 assessors within days, exceeding all performance expectations and enabling rapid survivor support.
RENFROE offers scalable surge staffing for property and auto damage assessments, supporting high-volume operations during disaster events.
Performance Snapshot:
RENFROE successfully deployed over 350 personnel within 48 hours during Hurricane Helene, meeting 100% of client staffing requests with over 3,000 pre-identified positive availability responses.
RENFROE’s PMO oversees compliance, auditing, and continuous improvement through integrated dashboards, Lean Six Sigma-trained staff, and ISO 9001-aligned practices.
Performance Snapshot:
RENFROE consistently performs 30% below acceptable error margins in loss estimation reviews, outperforming competitors and maintaining 30 years of clean financial audits.
We use our proprietary SynRG® and ClaimSentinel™ platforms for workforce coordination and claims intelligence, supported by a robust LMS delivering training to Federal standards.
Performance Snapshot:
RENFROE improved customer service scores by 16% in five months through targeted empathy and service training, exceeding client benchmarks.
RENFROE maintains a deployable cadre of 28,000+ screened professionals, including 10,000+ licensed adjusters, ready to serve. Our nationwide workforce is continuously recruited and trained, and selected for skill as well as compassion and resilience in the field.
RENFROE has been trusted by the nation’s largest carriers, state-backed insurance entities, and state-established residual market insurers for more than three decades, processing over 100,000 assistance cases annually. Our clients routinely deploy us first and request us to stay the longest because they trust us to set the standard and to ensure operations are correctly and efficiently closed out. RENFROE brings its deep experience in the private sector to support local, state, and federal agencies in emergency management operations.
Our teams are equipped to handle high-stress situations, working with emergency management partners to provide timely support to survivors. From initial impact to long-term recovery, we offer adaptable, compassionate service.
We use predictive modeling and geospatial tools to quickly and accurately assess damage. Our advance teams set up operational hubs within 24 hours of receiving a task order, providing clients with essential data for decision-making and resource allocation.
RENFROE assessors can expertly evaluate complex damage, including historic structures and flood losses. We use real-time dashboards and quality control to ensure consistency and accuracy. This allows us to handle up to 10,000 assessments per day while maintaining compliance and data integrity.
Housing inspections are the cornerstone of survivor support. RENFROE inspectors, often survivors' first contact, embody our values of compassion and integrity. We ensure thorough, respectful inspections aligned with your standards, focusing on empathy, fraud prevention, and communication to help families take the next step toward recovery.
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For carriers in need of staff augmentation or dedicated outsourcing of their claims intake and First Notice of Loss (FNOL), RENFROE offers solutions that are tuned to your unique needs.
Our claims intake specialists are trained to your standards, resulting in a completely seamless experience for policyholders as they transition through the claim process.
RENFROE can staff claims intake at our own operations centers, at your own facility of your choosing, or remotely from each specialist’s residence.
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What happens when adjusters hit roadblocks while working a claim? In most claim organizations, they contact management, diverting attention away from critical managerial tasks and burdening them with questions. RENFROE’s Adjuster Help Desk service fixes that.
Staffed by our experts, this service provides your staff adjusters with a phone and/or chat hotline for almost any question that isn’t jurisdictional or a determination of coverage.
Examples include claim handling, estimatics, scoping, product ID, and software-specific questions. The modalities and schedule are tailored to suit your staff’s specific needs.
Lorem ipsum dolor sit amet consectetur adipiscing elit. Consectetur adipiscing elit quisque faucibus ex sapien vitae. Ex sapien vitae pellentesque sem placerat in id. Placerat in id cursus mi pretium tellus duis. Pretium tellus duis convallis tempus leo eu aenean.
For carriers in need of staff augmentation or dedicated outsourcing of their claims intake and First Notice of Loss (FNOL), RENFROE offers solutions that are tuned to your unique needs.
Our claims intake specialists are trained to your standards, resulting in a completely seamless experience for policyholders as they transition through the claim process.
RENFROE can staff claims intake at our own operations centers, at your own facility of your choosing, or remotely from each specialist’s residence.
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