We're There Before the Storm...

RENFROE has provided support to carriers of all sizes for every major catastrophe in the United States since 1994, including over 30 major hurricanes, thousands of convective storm events, dozens of wildfires, and numerous man-made disasters.

We use our decades of experience, vast resource network — including a blended roster of W-2 and 1099 catastrophe adjusters — special monitoring and assessment processes, and scenario planning to ensure that the right resources are staged at the right place and right time when a catastrophe event begins unfolding. This enables us to deploy hundreds of adjusters, managers, and support personnel within 72 hours of a request, allowing RENFROE to quickly handle the initial influx of claims for our clients in the wake of an event.

RENFROE is equipped to rapidly set up fully functioning, stand-alone catastrophe operations offices in the field or we can manage operations from our clients' offices. We use both industry-standard and proprietary technology to provide a reliable and accurate work product, create real-time reports on claim statuses and trends, and provide excellent customer experience for our clients' policyholders.

Every Auto Claim Handled With Empathy and Care

When the unexpected happens to one of your policyholders’ vehicles, be it due to a minor fender-bender, a downed tree, or even a major lifechanging car accident, the damage caused has a profoundly personal and lasting effect. These are the times when your insureds expect you to come through on the promises made when they purchased their policy. RENFROE has helped insurance carriers of all sizes keep that promise for 30 years.

We know that claims are personal, so each of our adjusters is trained to handle every claim with the same empathy and care they would expect to receive if they experienced an accident or event involving their own vehicle.

We Strive to Deliver Exceptional Service, Always. That's What We Call The RENFROE Way

RENFROE provides clients with high-caliber adjusters who handle claims quickly and accurately while delivering superior customer satisfaction to your members. We accomplish this through:

• Consistent Quality through rigorous process, proprietary quality assurance technology, and exceptional management
• Strategic Hiring through targeted recruitment and a referral program that drives highly qualified adjusters to our roster
• Best-In-Class Training at our career development center in Irving, TX and through our eLearning platform, RENFROE U. All adjusters receive customer service training focused on empathy and active listening.
• Continuous Process Improvement through performance monitoring and analytics, qualitative assessments, and change management