Inspectors on Demand™

Inspectors on Demand is our non-adjuster property inspector model and is built on our decades of experience in the claims industry as well as feedback from several Top 25 carriers. Driven by a highly selective recruiting and hiring process and supported by industry-best training in property inspections and customer service skills, we hold our inspectors to the same high performance standards that our licensed adjusters have been known for since 1994.

Inspectors on Demand™

Inspectors on Demand is our non-adjuster property inspector model and is built on our decades of experience in the claims industry as well as feedback from several Top 25 carriers. Driven by a highly selective recruiting and hiring process and supported by industry-best training in property inspections and customer service skills, we hold our inspectors to the same high performance standards that our licensed adjusters have been know for since 1994.

Why Inspectors on Demand?

With Inspectors on Demand, carriers benefit from low-cost inspections that prioritize policyholder satisfaction. This solution allows you to use RENFROE’s highly trained non-licensed inspectors, which are billed at a significantly lower rate than our licensed adjusters. Once the inspection is complete, the scope of loss is sent to a desk adjuster for estimating and settlement, often within the same day as the inspection.

Low Cost, High Quality

Our property inspection service is billed at a much lower rate than our adjusting service, but maintains our excellent standard of customer service.

Quick Turnaround

Depending on location and other factors, many inspections can be completed within 24 hours of a client request.

Sub For Self-Guided Inspections

Inspectors on Demand is a great alternative when a guided policyholder self-inspection is not possible or is declined by the insured.

What Types of Claims Qualify?

While the determination is ultimately up to the carrier, we generally recommend Inspectors on Demand for low-complexity, low-cost claims without hidden damage.

Though rare, when RENFROE receives a claim that we believe is a poor fit for the inspector model, we will advise the client that an inspection by a licensed adjuster is more appropriate.

Examples of qualifying claims include:

  • Sewer/drain backup without hidden damage
  • Cooking fire with direct damage limited to the source and indirect smoke-related damage
  • Fallen tree destroys a shed and damages or destroys some contents inside

What Types of Claims Qualify?

While the determination is ultimately up to the carrier, we generally recommend Inspectors on Demand for low-complexity, low-cost claims without hidden damage.

Though rare, when RENFROE receives a claim that we believe is a poor fit for the inspector model, we will advise the client that an inspection by a licensed adjuster is more appropriate.

Examples of qualifying claims include:

Quality and Customer Experience First

A growing trend in the past two decades has been the use of non-licensed claim inspectors and firms dedicated solely to the inspection-only model. Unfortunately, policyholder interactions with these companies and their inspectors are overwhelmingly negative. RENFROE knows that sacrificing policyholder satisfaction and quality work for cost savings is never an acceptable compromise, so Inspectors on Demand always puts quality and customer experience first.

Our inspector training puts an emphasis on customer service, communication skills, and empathetic listening. On the job, our inspectors are continuously evaluated using our automated QA and performance assessment platform. This allows our managers to quickly identify inspectors that need supplemental training and dismiss those who consistently fall short of our standard.

Quality and Customer Experience First

A growing trend in the past two decades has been the use of non-licensed claim inspectors and firms dedicated solely to the inspection-only model. Unfortunately, policyholder interactions with these companies and their inspectors are overwhelmingly negative. RENFROE knows that sacrificing policyholder satisfaction and quality work for cost savings is never an acceptable compromise, so Inspectors on Demand always puts quality and customer experience first.

Our inspector training puts an emphasis on customer service, communication skills, and empathetic listening. On the job, our inspectors are continuously evaluated using our automated QA and performance assessment platform. This allows our managers to quickly identify inspectors that need supplemental training and dismiss those who consistently fall short of our standard.

Ready to Talk About Your Property Inspection Needs?

If you are looking for a property loss inspection service that allows you to reduce claim overhead on low-touch claims while maintaining excellent customer service, Inspectors on Demand may be the right solution for you. If you'd like to learn more about how Inspectors on Demand can meet your specific needs, provide your contact information below and someone from our team will reach out to you shortly.

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