RENFROE stands out amongst catastrophe service providers with the highest level of customer service and satisfaction. We treat our client's policyholders as though they were our customers and neighbors.
We can handle any volume of claims in a timely, efficient manner by pre-event planning to ensure that we meet our clients' needs while following their specific policies and procedures. Using our experience handling thousands of successful projects, we will formulate a customized and flexible plan of action.
RENFROE has thousands of experienced adjusters and managers who maintain the highest standards of quality and service through professional development, certifications, performance evaluations, and productivity reports. Our employees have submitted to a thorough background investigation and are licensed, bonded, and insured. Through detailed database management, we are able to accurately match an adjuster's qualifications to job requirements at a moment’s notice.
Our personnel are located throughout North America and can respond quickly to any catastrophe project location. We are equipped to set up a fully functioning stand-alone office, or we can manage operations from our client's office. Through the use of electronic claims management systems, we can input claims information and create up to the minute reports on claims status, current reserves, payment amounts, or any other information important to our client. Once dedicated to a project, we will see it through to the end, providing consistent quality and continuous service.