The ability to handle a large volume of claims in a timely, efficient and effective manner is what sets a true catastrophe response company apart from other adjusting firms. E. A. Renfroe & Company stands out amongst catastrophe service providers with the highest level of customer service and satisfaction. We handle our client's policyholders as though they were our own customers and neighbors.
Pre-event planning is the most effective way to ensure that we meet our clients' needs according to their specific policies and procedures. By talking through different scenarios, using our experience with thousands of projects and many different clients, together we will formulate a customized and flexible plan of action.
With hundreds of experienced adjusters and managers, we maintain the highest standards of quality and service through training, certifications, performance evaluations and productivity reports. Each of our employees have submitted to a thorough background investigation and are licensed, bonded and insured. Through detailed tracking and updating of expertise, we take great care in matching an adjuster's skills to the requirements of the job. As a company, we emphasize training and development not only in technical skills, but in people skills as well.
Our personnel are located throughout North America, and can respond quickly to any catastrophe location. We are equipped to set up a fully functioning, stand-alone office, or we can manage operations from our client's office. Through the use of electronic claims management systems, we can input claims information and create up to the minute reports on claims status, current reserves, payment amounts or any other information important to our client. Once our team is dedicated to a project, we will see it through to the end, providing consistent quality and continuous service.